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Return Policy

At yayazoa, we understand that sometimes your purchase may not meet your expectations. That’s why we offer a comprehensive return policy to ensure your satisfaction with every order. Please read the following guidelines carefully to understand our return process:

1. Eligibility:
To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them. They must also be in their original packaging with all tags attached.
Certain items, such as underwear, swimwear, and personalized or custom-made products, may not be eligible for return due to hygiene or customization reasons. Please check the product description or contact our customer service team for clarification before making a purchase.

2. Timeframe:
Any requests made after this timeframe may not be accepted.
Please note that clearance or final sale items are not eligible for return unless they are defective or damaged upon receipt.

3. Return Process:
To initiate a return, please contact our customer service team at [email protected]. with your order number and reason for return. Our team will provide you with further instructions and a return authorization if your return is eligible.
Please carefully package the item(s) you wish to return and include any original documentation or packaging. We recommend using a trackable shipping method to ensure your return reaches us safely.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [7 business days].
Please note that shipping costs are non-refundable, and you may be responsible for return shipping expenses unless the return is due to an error on our part or a defective/damaged item.

4. Exchange Policy:
If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once your return is approved, you can place a new order for the desired item on our website.
Exchanges are subject to availability, and we cannot guarantee that the requested item will be in stock at the time of exchange.

5. Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
Please provide clear photos of the defective or damaged item(s) along with your return request to expedite the process.

6. Refund Policy:
Refunds will be issued to the original method of payment used for the purchase. Please allow [7 business days] for the refund to reflect in your account, depending on your financial institution’s processing time.
If you have not received your refund within the specified timeframe, please contact your bank or credit card company first to inquire about the status. If you still need assistance, feel free to reach out to our customer service team for further assistance.

7. Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your shopping experience at yayazoa. is enjoyable and stress-free.
We hope this return policy provides clarity and transparency regarding our procedures. Thank you for choosing yayazoa. for your fashion needs!

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